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Privacy Policy

Cusmode Customs Brokers Australia > Privacy Policy

(Full compliant with Australian Privacy Principles)

At Cusmode Customs Brokers AU Pty Ltd, we are committed to protecting your personal information and handling all data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, disclose and protect your information when you interact with us, use our website, or engage our customs brokerage and logistics services.

  1. Information We Collect

We only collect information necessary to deliver customs clearance, biosecurity, logistics coordination and related advisory services. This may include:

Personal Information

  • Full name
  • Address, email, phone numbers
  • Identification details (passport, driver license, ABN where required)
  • Signature (digital or handwritten)

Business & Customs Documentation

  • Commercial invoices
  • Packing lists
  • Bills of lading / Air Waybills
  • Supplier and importer details
  • HS tariff classifications
  • GST and duty information
  • Biosecurity declarations and BICON requirements

Technical & Website Data

  • IP address and browser type
  • Pages viewed on the website
  • Time spent on our pages
  • Basic analytics used to improve site performance

We never collect unnecessary or excessive information.

  1. How We Collect Information

We may collect your information through:

  • Email, phone, WhatsApp or online forms
  • Direct submission of shipping documents
  • Third parties such as freight forwarders, suppliers or couriers (with your authority)
  • Our website’s secure contact forms
  • Industry systems such as ICS (Integrated Cargo System) or DAFF systems when necessary

All information is collected fairly and lawfully.

  1. Why We Collect Your Information

We use your data for purposes including:

  • Customs clearance lodgment with ABF
  • DAFF biosecurity assessment and inspection coordination
  • Tariff classification and valuation
  • Duty/GST calculation and payment guidance
  • Logistics and delivery planning
  • Compliance with Australian laws
  • Customer service, updates, and support
  • Fraud prevention and security

We never use your information for marketing unless you explicitly request it.

  1. How Your Information Is Stored

We store information securely using:

  • Encrypted storage systems
  • Password-protected internal software
  • Secure document management systems
  • Restricted staff access
  • Updated cybersecurity tools

We retain information only for as long as required by Australian Border Force and Department of Agriculture, Fisheries and Forestry (DAFF) record-keeping laws.

  1. Disclosure of Your Information

We may disclose information to:

  • Australian Border Force (ABF)
  • DAFF / Biosecurity
  • Freight forwarders, carriers, depots, shipping lines
  • Third-party software providers (secure and approved)
  • Financial institutions when collecting duty/GST

We never sell, rent or trade personal information.

Disclosure only occurs:

  • With your consent, or
  • When required by Australian law.
  1. Overseas Disclosure

If required, we may send or receive documents from:

  • New Zealand (for Trans-Tasman shipments)
  • China, India, Sri Lanka, Japan, USA, EU suppliers
  • Overseas carriers or forwarders

We ensure all overseas disclosures follow reasonable steps to protect your data.

  1. Your Rights Under the Privacy Act

You have the right to:

  • Access the information we hold about you
  • Request corrections
  • Request deletion where lawful
  • Ask how your data has been used
  • Make a complaint about privacy concerns

We respond to all requests promptly and respectfully.

  1. Cookies & Website Analytics

Our website may use cookies for:

  • Improving user experience
  • Site performance and speed
  • Basic anonymous analytics

You can disable cookies in your browser at any time.

  1. Direct Marketing

Cusmode does not engage in direct marketing without your explicit consent.
We do not send newsletters, promotions or advertising unless requested.

  1. Complaints & Contact Information

If you have a concern about privacy, you can contact us directly:

Cusmode Customs Brokers AU
Email: clearance@cusmode.com.au
Phone: +61 404 955 462

If you feel your concern was not resolved, you may contact:

Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au

We are committed to resolving all issues fairly.

  1. Updates to This Policy

This Privacy Policy may be updated to reflect regulatory changes or improvements to our services. A current version will always be available on our website.