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About Us
Cusmode Customs Brokers AU was founded on a simple belief: importers deserve clarity, honesty, and genuine support when dealing with one of the most complex parts of international trade — navigating the Australian border.
Our role goes far beyond filling out forms. We act as your partner, adviser, and representative at Customs and DAFF, ensuring your goods move through the border quickly, correctly, and without stress. Whether you import a single parcel or manage container loads every week, we treat every client with the same level of respect, urgency, and professionalism.
Our Story
Cusmode was built by a licensed customs broker with decades of experience across two border systems — Australia and New Zealand. This dual expertise gives our clients an advantage most brokers cannot offer, especially those trading across the Trans-Tasman lane.
From the beginning, we recognised a common problem in the industry:
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Importers felt confused
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Pricing was inconsistent
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Biosecurity rules were unclear
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Documentation errors caused constant delays
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Brokers were often unreachable when clients needed them most
So we built Cusmode with a different approach — one shaped by integrity, transparency, and a genuine commitment to helping people succeed.
Today, Cusmode Customs Brokers AU supports businesses of every size, from first-time importers to large commercial operators who need reliable, predictable border clearance.
Our Mission
To provide fast, accurate, and stress-free customs clearance with service standards that exceed industry expectations.
We want every client to feel confident and in control — never confused or left in the dark. That is why we communicate clearly, explain your obligations in simple language, and ensure you understand every cost before anything is lodged.
Our Vision
To become Australia’s most trusted boutique customs brokerage — known for compassion, accuracy, and a commitment to doing right by people.
Customs clearance may be technical, but service is human.
And at Cusmode, people come first.
Our Philosophy
We stand on four core principles:
Integrity Above All
We believe in doing the right thing, even when nobody is watching. Your trust matters — and we protect it through honest advice and ethical decision-making.
Precision & Compliance
Customs clearance is technical. One incorrect tariff code, missed document, or misunderstanding of DAFF rules can cost you thousands. That’s why we check every detail carefully and proactively avoid problems before they arise.
Communication You Can Count On
No jargon, no confusion, no long waits. You get clear, friendly explanations in plain English — and updates as your shipment moves through each stage.
Service With Heart
Every importer is different. We listen, understand your needs, and guide you step-by-step. Many of our clients say they stay with Cusmode because they feel genuinely cared for.
What Makes Cusmode Different?
Dual-Country Expertise (AU + NZ)
Very few brokers understand both ABF/DAFF and NZ Customs/MPI systems.
This gives you a major advantage if you move cargo across the Tasman.
Boutique Service — With Big-Firm Standards
Very few brokers understand both ABF/DAFF and NZ Customs/MPI systems.
This gives you a major advantage if you move cargo across the Tasman.
Industry-Wide Knowledge
We have hands-on experience across:
- Machinery
- FMCG
- Retail & fashion
- Electronics
- Furniture & timber
- Building materials
- Automotive & parts
- E-commerce & courier pathways
Transparent Pricing — No Surprises
We tell you exactly what you will pay before we start.
No hidden fees.
No unexpected depot bills.
No confusion.
Support for First-Time Importers
We break everything down step-by-step and make the process easy to understand.
When You Work With Cusmode…
You can expect:
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Fast responses
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Clear explanations
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Fair, transparent pricing
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Accurate tariff classification
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Expert DAFF biosecurity handling
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Guidance at every stage
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A broker who actually cares
Your success is our success.
Your shipment is our responsibility.
Your peace of mind is our priority.