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Why Choose Cusmode
Choosing the right customs broker can be the difference between a smooth import experience and a stressful, expensive one. At Cusmode Customs Brokers AU, we believe importers deserve accuracy, honesty, and a broker who truly cares about the outcome — not just processing paperwork. Our clients choose us because we combine technical expertise with genuine personal service.
1. Fast, Accurate Clearance — Every Time
In international trade, time matters. Storage fees, detention, demurrage, courier delays, and DAFF inspections all cost money. Our approach is simple:
lodge quickly, lodge correctly, and keep you updated at every stage.
We monitor every shipment closely — from the moment documents arrive until the final release. No blind spots. No chasing. No uncertainty
2. Deep Knowledge of AU + NZ Border Systems
Very few brokers have experience across both Australia and New Zealand.
Cusmode does.
This gives you a unique advantage, especially across:
- Trans-Tasman trade
- Machinery shipments
- FMCG stock
- Mixed retail and e-commerce cargo
- Timber and DAFF-controlled goods
We understand how both systems interpret classification, valuation, concessions, and documentary standards. You benefit from this every time you import.
3. Honest, Transparent Pricing — No Hidden Fees
Many importers come to us after being surprised by hidden port charges, insurance add-ons, documentation fees, and unexplained adjustments.
With Cusmode, what you see is what you pay.
No hidden “admin fees”
No surprise surcharges
No double-charging
Clear explanations before we proceed
We treat your money with the same respect we treat our own
4. Strong DAFF Biosecurity Expertise
Biosecurity is often more complicated than the customs side.
Machinery, timber, food, agricultural equipment — all high-risk categories.
At Cusmode, we manage:
- Tailgate inspections
- Full unpacks
- Timber declarations
- ISPM15 compliance
- Soil/contamination risks
- BICON import rule assessments
We work closely with depots, cleaning facilities, and DAFF inspectors to minimise delays and avoid re-inspections wherever possible
5. Friendly Support for First-Time Importers
Whether you’re importing your first pallet or your first container, we guide you step-by-step:
- What documents you need
- What your supplier must provide
- What GST and duty you will pay
- Port charges and logistics
- What to avoid
- How to reduce risk
Importing should not be scary.
We make it simple.
6. Clear, Simple Communication
You will never hear confusing jargon from us.
We explain everything:
- What we’re doing
- Why we’re doing it
- What the risks are
- What the next step is
- What you should expect
Clients say this is one of the biggest reasons they stay with us.
7. One Broker for Every Australian Port
Instead of juggling different brokers in each state, you get one point of contact for:
- Sydney
- Melbourne
- Brisbane
- Adelaide
- Perth
- Tasmania
We clear imports through all major depots, terminals, and airports.
8. Experience Across Multiple Industries
Cusmode serves a wide range of sectors:
- Retail & FMCG
- E-commerce
- Machinery
- Automotive & motorcycles
- Building & construction
- Agriculture
- Industrial supplies
- Personal effects
Each category has its own risks and compliance requirements — and we understand them all.
9. Personal Service — Not a Call Centre
When you contact Cusmode, you speak directly with a licensed broker who knows your shipment.
No ticket systems.
No call centres.
No waiting in queues.
Just real support, from someone who cares about the outcome.
10. A Broker Who Actually Cares
Cusmode is built on fairness, integrity, and the belief that importers deserve better treatment than what the industry often provides.
We work hard for you because:
your shipment matters
your business matters
your trust matters
You are never “just another job” to us.